Vpn Factory privacy policy

 ### Privacy Policy

**Last updated May 27, 2024**

VPN Factory is committed to protecting your privacy. Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We want you to understand what information we collect, what we don't collect, and how we collect, use, and store information. We do not collect logs of your activity, including no logging of browsing history, traffic destination, data content, or DNS queries. We also never store connection logs, i.e., no logs of your IP address, your outgoing VPN IP address, connection timestamp, or session duration. We designed our systems not to have sensitive data about you; even when compelled, we cannot provide data that we do not possess.

This Privacy Policy describes how VPN FACTORY ("VPN Factory," "we," "our" or "us") collects, uses, and shares information in connection with your use of our websites, services, and applications (collectively, the "Services"). This Privacy Policy does not apply to information you may process when using our Services.

### 1. Personal Information

Our VPN APP is a non-obligatory log network. VPN Factory is not available for the information related to the personal information of users, including but not limited to names, addresses, and telephone numbers unless the data you provide depending on the context of your interactions with us and the choices you make, including your privacy settings, and the products and features you use for the purpose of administering your subscription and for the purpose to enjoy our VPN services. Except for the limited exceptions, we don't automatically collect any Personal Information from you.

When you open the APP seeking our VPN services, the APP assigns a unique identifier to you for the service. This unique identifier binds to your device identification code but does not tie to any other personal information. When you use the VPN services, we will check your account information through this unique identifier to determine the level of service you have signed up for before establishing your VPN connection.

With some forms of payment, certain versions of our VPN services may redirect you to the website of a third-party payment processor (such as Google) to complete the transaction. To understand what personal information the processor collects and stores, please refer to the respective processor's terms and privacy policy. Therefore, except for the limited exception above, we do not know any means or source of user's detailed payment information or any billing records either.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.

VPN Factory uses your email address (if any depending on your choice) for the following reasons:

- To communicate with you about your VPN services or respond to your communications.

- To send you updates and announcements.

- To send marketing information, such as VPN Factory offers, surveys, invitations, and content about other matters in connection with VPN Factory ("Marketing emails"). You may choose to not receive Marketing emails by following the opt-out procedure described in these emails.

VPN Factory uses your personal information only for the purposes listed in this Privacy Policy, and we don't sell your personal information to third parties without your prior consent.

### 2. Service Information Related to Your VPN Usage

Subject to applicable laws and to avoid infringing any internet service provider, any browsing information, traffic destination, data content, IP addresses, DNS queries, or other similar information relating to your online activities transmitted by you to our servers is encrypted and cleared after the VPN "session" is closed. That said, we don't collect any information regarding the websites you visit or any data stored on or transmitted from your device, including any data that applications on your device may transmit through the VPN network.

For the purpose of fulfilling our contractual obligations in good faith and to make you enjoy excellent VPN services, we collect the following information related to your VPN usage:

- **Information related to Apps and Apps versions:** We collect information related to which Apps and Apps version(s) you have activated. It makes our Support Team efficiently find out and eliminate technical issues for you.

- **Information related to Connection:** We collect information about whether a VPN connection is successful on a particular day (but not a specific time of the day), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). This minimal information allows us to provide efficient technical support, such as identifying connection problems, providing country-specific advice about how to use our VPN services, and enabling our engineers to identify and fix network issues.

- **The Size (in MB) of Data transferred:** We collect information regarding the total sum of data transferred by a given user. It is one of our service principles to provide unlimited data transfer; however, if we notice that a user occupies more traffic than thousands of others combined, we may seek the reason with the user.

- **Anonymous Data for Network Diagnostics, Study, and Analysis:** When you become one of our users, with your permission, we collect minimal usage statistics and anonymized analytics data used for network diagnostics in our network operations tools. This helps us optimize network speeds and identify problems related to specific apps, VPN servers, or ISPs. We ensure the information we receive is fully anonymized and cannot be tied back to individual users.

We collect minimal usage statistics to maintain our quality of service. Although we provide service to users improving network speed, we can't uniquely identify any specific behavior of any user because thousands of users share one location simultaneously to enjoy surfing the internet, and the usage pattern overlaps with thousands of other customers who also connected to the same location on the same day.

Regarding sensitive data, we've engineered our systems to categorically eliminate the storage of sensitive data. We never know how you have utilized our Service.

We stand by our firm commitment to our customers' privacy by not possessing any data related to a user's online activities.

### 3. The Use and Sharing of Information

**How we use information:**

We use the information we collect in various ways, including to:

- Provide, operate, and maintain our Services;

- Improve, personalize, and expand our Services;

- Understand and analyze how you use our Services;

- Develop new products, services, features, and functionality;

- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the Service, and for marketing and promotional purposes;

- Process your transactions;

- Send you text messages and push notifications;

- Find and prevent fraud; and

- For compliance purposes, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations or requested by any judicial process or governmental agency.

**How we share information:**

We may share the information we collect in various ways, including the following:

- **Vendors and Service Providers:** We may share information with third-party vendors and service providers that provide services on our behalf, such as helping to provide our Services, for promotional and/or marketing purposes, and to provide you with information relevant to you such as product announcements, software updates, special offers, or other information.

- **Aggregate Information:** Where legally permissible, we may use and share information about users with our partners in aggregated or de-identified form that can't reasonably be used to identify you.

- **Information We Share When You Sign Up Through a Referral:** If you sign up for our Services through a referral from a friend, we may share information with your referrer to let them know that you used their referral to sign up for our Services.

- **Analytics:** We collect minimal usage statistics and anonymized analytics data used for network diagnostics in our network operations tools.

- **Business Transfers:** Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.

- **As Required by Law and Similar Disclosures:** We may also share information to (i) satisfy any applicable law, regulation, legal process, or governmental request; (ii) enforce this Privacy Policy and our Terms of Service, including investigation of potential violations hereof; (iii) detect, prevent, or otherwise address fraud, security, or technical issues; (iv) respond to your requests; or (v) protect our rights, property or safety, our users and the public. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention.

- **With Your Consent:** We may share information with your consent.

### 4. Advertising

We do not serve any ads for the VIP subscription of our services. As well, we are proud to offer free, advertising-supported VPN services to the customers. We work with third-party advertising partners to show ads to the customers who choose free VPN services.

We ensure that we do not target any personal information based on these ads. Although you opt in to use the free, advertising-supported VPN services, we won't share the advertisers any of your personal information or any usage information without your prior consent.

Notwithstanding the foregoing, these advertising partners may set and access their own cookies, pixel tags, and similar technologies on our services, and they may otherwise collect or have access to information about you which they may collect over time and across different online services.

To learn more about these programs, please visit:

- [AdMob](https://policies.google.com/privacy)

- [Unity AD](https://unity3d.com/legal/privacy-policy)

### 5. Jurisdiction and Applicable Law

Keeping your information private is our core mission. In service of this mission, VPN Fac

tory's registered place of business is in India, which has integrated

Support email - vpnfactory.in@gmail.com